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“Catch Us if you can” – insight to Australia’s largest online Store Catch

RetailCare had the privilege to attend the Catch Group Warehouse Tour on Thursday 19th October. There were various key speakers including;
Gabby Leibovich – Founder of Catch Group,
Nati Harpaz – CEO of Catch Group, Payment solution provider ZipPay and Warehousing Automation provider Swisslog.

A new feature from the Catch Group was launched recently in allowing retailers to join the Catch Marketplace, a new and exciting avenue for businesses to sell their products to the over 3.2 million Catch subscribers. Payment solution provider ZipPay highlighted the disruption within the consumer market regarding retail and how the uptake in post payment solutions is providing an uplift in basket size averaging around 28%. Swisslog promoted the bespoke work as provided to Catch and other customers around the world. They designs and build intralogistics automated solutions and enables Catch to provide world class order fulfillment and accurately meet customers delivery demands.

Following a safety briefing we went on a tour of 25,000m2 warehouse. With over 9,000 orders coming in each day, we were shown how Catch became one of the first in Australia to introduce robotic automated picking. The speed to delivery was amazing to witness first hand. It was like watching an episode of Mega factories! From the 70 robots picking and sorting the small deliveries to the cardboard packing machines that wraps, tapes and applies the shipping label in seconds. The automation and checking mechanisms including barcode scanning highlights that the scalability is available now for any business with growth potential.

The “Elephant in the room” was also discussed openly in Amazon’s imminent arrival into Australia. Catch of the Day stated they openly encourage the competitive entry by Amazon. They are certainly aware of the size of Amazon in established mature markets, but note that it will likely be a soft launch into the Australian market, with competitive growth to take a number of years. Australia is a very different in regards to USA and the population spread and smaller market will provide logistical challenges to overcome.

Following a lunch RetailCare took the opportunity to speak to key Catch staff and confirmed that we have a solution through API technologies to synchronise stock information and confirmed customer orders between the Catch Marketplace and our customers Retail systems databases. This API removes the duplication of product entry and allows our customers to partner with the premier e-commerce website in Australia.

RetailCare have already developed API solutions for other selling points including but not limited to Magento, Shopify, WooCommerce, ebay, Westfield and more. RetailCare is also a partner with ZipPay and have implemented the solution into many retailers around Australia.

RetailCare & Catch.com.au

RetailCare is a provider of Retail, Hospitality technology and consulting to single store and multi-Chain business Australia Wide.
Book your Discovery Session now with Matthew Ryan Senior POS Consultant [email protected]

8 Retailing Hacks That Will Help Your Retail Store Grow

1. People are Number One

Treat your people (customers & staff) as number one in your value chain. Companies need to train their staff on how to help the customer. In the same way, companies need to educate their customers about how to interact with your products and how to use them. No people means no business!

2. Open more eCommerce stores

Like retail stores, opening lots of eCommerce stores increases revenue and distribution. This growth model needs to apply to your online presence … open more ecommerce stores and market to all your markets appropriately.

3. Know your numbers

Increase your understanding of your business by building dashboards across the company. Measure everything – bricks & mortar stores, people, inventory and online.

4. Be transparent

Transparency is essential in business. Share everything with your customers including where stock is made, what it is made of,  how it is made, and why it is made. Allow your customer to really buy into your ethos and reason for being. Allow for your customers to access their history and complete transactions at any time online.

5. Technology sets you apart

Retail companies in the future will be completely underpinned by technology across all elements of their operations. Ideally, these services should be outsourced to help with cost reduction.

6. Centralise your distribution

Centralised distribution is a retailing business model that will help you to stay competitive with Amazon and other large online consolidators.

7. Customer service counts

Customer service is a winning formula that creates longevity by fostering customer loyalty. The end of disconnect with the customer is here and complete immersion and personalised awareness will be necessary.

8. Communicate with your customer in the way that they prefer to connect with you

Different customers prefer to contact you in different ways. Some prefer to call, others prefer email, some prefer live chat, and others prefer to contact you via social media. It is vital to have multiple streams through which your customers to contact you. Whichever one your customer chooses, reply to them through that stream.

 

Contact RetailCare for more information.
Let us help you make your retail life easier.

Retail in Melbourne

 

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