8 Retailing Hacks That Will Help Your Retail Store Grow

1. People are Number One

Treat your people (customers & staff) as number one in your value chain. Companies need to train their staff on how to help the customer. In the same way, companies need to educate their customers about how to interact with your products and how to use them. No people means no business!

2. Open more eCommerce stores

Like retail stores, opening lots of eCommerce stores increases revenue and distribution. This growth model needs to apply to your online presence … open more ecommerce stores and market to all your markets appropriately.

3. Know your numbers

Increase your understanding of your business by building dashboards across the company. Measure everything – bricks & mortar stores, people, inventory and online.

4. Be transparent

Transparency is essential in business. Share everything with your customers including where stock is made, what it is made of,  how it is made, and why it is made. Allow your customer to really buy into your ethos and reason for being. Allow for your customers to access their history and complete transactions at any time online.

5. Technology sets you apart

Retail companies in the future will be completely underpinned by technology across all elements of their operations. Ideally, these services should be outsourced to help with cost reduction.

6. Centralise your distribution

Centralised distribution is a retailing business model that will help you to stay competitive with Amazon and other large online consolidators.

7. Customer service counts

Customer service is a winning formula that creates longevity by fostering customer loyalty. The end of disconnect with the customer is here and complete immersion and personalised awareness will be necessary.

8. Communicate with your customer in the way that they prefer to connect with you

Different customers prefer to contact you in different ways. Some prefer to call, others prefer email, some prefer live chat, and others prefer to contact you via social media. It is vital to have multiple streams through which your customers to contact you. Whichever one your customer chooses, reply to them through that stream.

 

Contact RetailCare for more information.
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Retail in Melbourne

 

Consumer online conversion trends

• 78% of consumers are more likely to be a repeat customer if the retailer provides targeted, personalised offers
• 82% of online shoppers would complete the purchase if they could return the item to a store or have free return shipping
• 65% of shoppers’ purchasing decisions are influenced by marketplace reviews or posts.

FreePOS V 2.11.5 launched – Here is the latest update on FreePOS!

SIgnup now …. http://www.freepos.com.au/brand/pricing/

Cloud Web Based Point of Sale
Cloud Web Based Point of Sale

This update includes:

– End of Day Loop
A bug to create an End of Day Loop has finally been fixed.

– Touch screen keyboard
Touch screen keyboard has been added into discount screen as well. Now physical keyboard is optional to use on discount screen.

– Cash Tender Screen
Cash Tender screen now automatically focuses on text field for you to enter the $ value. You do not necessary use mouse to point to enter the amount.

– Free order Receipt
Free order also prints a receipt in default receipt printer but it does mention “Free order” on the receipt to avoid refund issues.

– Printing Customer and Kitchen Receipt
Printing Customer receipt and Kitchen receipt now properly prints the items being purchased. Bug has been fixed that displays blank character in the printed receipt.

– Cash Tendered Amount
Every cash paid transaction now displays the tendered amount when a receipt is printed.

– Receipt reprint from Sales Report
Now Admins are capable of re-printing the customer receipt directly from Daily Sales report. Simply click on the transaction and you’ll be presented with an option to either reprint or email.

– Receipt reprint from Sales Report
Now Admins are capable of re-printing the customer receipt directly from Daily Sales report. Simply click on the transaction and you’ll be presented with an option to either reprint or email.

– Staff Management
Free POS now allows every staff member to have their own username/password. Admin can change/reset their username/password from admin side. All staff members are now restricted from accessing admin functionalities unless they are upgraded to Manager or Admins. Old staff members can be deactivated if they are of no use.

– Discount amount printed on Receipt
If an order includes discount, they are printed in Receipt as well to avoid issues during refund process.

– EFTPOS Transaction Details
Every EFTPOS transaction will print transaction reference number and authorization number in the receipt.