Online Backups

Online backup packages start from $9.99/mth

How much data can I backup over the internet?

It depends on your uplink speed and how often your files change.

For most customers, only a few hundred megabytes need to be uploaded each night. On ADSL2, it would usually mean less than half an hour overnight.

Most customers can also seed their data overnight, without requiring a site visit by us

If your first upload can last 8-12 hours overnight you can usually seed the following amounts depending on your link:

256kbps/64kbps

23 MB/hour

230 MB

1.5Mbps/256kbps

92 MB/hour

920 MB

ADSL upload speed 384kbps

141 MB/hour

1.41 GB

ADSL2 upload speed 1Mbps

368 MB/hour

3.68 GB

If you need to backup more data than this, give us a call.

How can I recover my data?

In most cases, you can simply recover your files by downloading them over the internet. If you need to recover large amounts of data very quickly, we can ship you a portable 2TB hard disk with your data on it. As we are based in Australia, you should receive it in a few hours If you use an interim onsite backup box running something like Backup Assist or Shadowprotect, you can perform a complete bare metal system restore after downloading your backups.

I already backup onsite, do I still need online backup?

Yes – if your onsite backup is not taken offsite at the end of each day.

Are you really sure your onsite backups are working properly?

Backups should be automatic, regular and cost effective. Online Backup makes it so. Although most businesses have some sort of backup plan in place, very few actually follow through on their plan. Online Backup overcomes this by happening automatically in the background, and by alerting us and you if something didn’t go to plan.

If you already have a reliable backup system on site, congratulations! You’re already ahead of the pack. But you should store your most critical data offsite to insure against the worst case scenario. You can do this by taking home portable hard drives or tape. However this involves a manual process which is easy to stop doing and forget as well as being expensive.

A much more reliable and cost effective method is to use online backup to archive your onsite backups. It happens regularly and automatically and in the background so that you don’t need to do anything. If it doesn’t complete properly, we will be alerted and we can react accordingly.

How secure is my data?

Very.

Your data is stored in a professionally run data centre, with redundant power supplies, specialised fire suppression equipment, 24 hour guards and access with security cards by authorised personnel only. The data centre is so secure it is used by the major banks for disaster recovery.

The data itself is stored in triplicate, even if 2 copies fail, you still have 1 copy. All of our servers are duplicated, so that even if one falls down, we can seamlessly switchover servers and keep running without you even noticing. Giving you peace of mind.

You can further request for your data to be encrypted and keep a private key. That means nobody but yourself can look at it. But be careful. If you lose your key, nobody, not even us, can decrypt your data for you.

All your data is encrypted before it is uploaded, so nobody can snoop on it.

The servers with your data are firewalled off and highly secure. Nobody but you can access your data.

Why use RetailCare Secure Online Backup?

We’re based in Australia and our data centres and support staff are in Australia. If you need your data quickly it can be shipped to you within hours, if you have a problem, you can speak to us or even come and visit us in the Docklands Melbourne.

Our technology was developed by us, therefore we understand it. If there are problems you can call us and we can fix them. You won’t be waiting for responses to arrive from the USA or India, across different time zones to have your problems sorted out.

Finally, we pride ourselves on our personal service. If you call us, you’ll be speaking to a person and not a machine.