Retailers have unique businesses that required fast and direct support to their teams, on the ground in the face of real time customers. When things go wrong at the point-of-sale, help needs to be close and quick to get things operating fast. RetailCare Store Support Services have deep singled minded support services, directed to ensure smooth operation of all technology in the retail bricks and mortar environment.
Retail Store Support
1st Level Support
Call one number to solve all your technology challenges in your store. Our team will do a fast diagnosis of the problem and will attempt to solve it on the spot. This challenge will then be escalated to the right party and warm handovers and cross team inclusion will also be operating to ensure all parties are in the know of the operating challenges that need resolving.
POS Care
When something goes wrong, pick up the phone and call one of our team members. They are trained in many selected POS software environments allowing them to aid you in getting back online quickly to ensure you don’t lose a sale.
Retail hours
If you are open, we are open. Australia is a big country with many different trading hours. Work with our team to ensure we know you’re open, then we will be open for your business.
Monitoring
We use sophisticated industry standard monitoring software and agents to allow us to know what is happening before your stores know there is an issue
Pre-Emption
We will work with your team to prepare and preempt any possible outages and build processes to ensure there is procedures for when this occurs.
Expertise
RetailCare has been caring about Australian Retailers for 28 years providing real-time support
Professional
Our team is trained and experienced in retail hardware and software. They are not just experienced computer engineers they have all had retail experience therefore really showing compassion for what your team would be going through.
Partners
We have been working with industry standard partners to ensure we can delivery direct real services with highly sophisticated technology to allow us to be on top of your challenges.
Infrastructure
We believe in strong foundations and RetailCare can build and support these to ensure a strong base.
We’re here to support and service all your retail tech, to keep everything running smoothly in your business. You’ll have peace of mind that comes with:
Unlimited Remote Support
Low on-site call-out fee
Includes Antivirus Security Software
Support Plan
- AUD29.95/Month for 12 Months*
Or $329/year upfront
Includes
- 1 x POS Device – Computer/iPad POS System
- 1 x POS Printer/Scanner/Cash Drawer
- 1 x EFTPOS Support
- General POS Software support
- Direct Support Phones
- Direct Support Emails
- (Accredited in Vend/ERPLY/Counter Intelligence/Lightspeed -Kounta /Datto)
- Unlimited remote support
- Includes any Notifications for critical updates & recommendations of Virus /Cyber attacks
- Includes Antivirus security Software – PC or Apple Computer
- Onsite Support rates are discounted $99 per hour + $50 surcharge for weekend + $50 sameday service
- Paid monthly for 12 months … earlier cancellations are not allowed and 12 months must be paid out in full based on monthly fee
- Same day service is not always guaranteed and must be logged before 10:30am
- Some site will attract a call out fee (30kms from Melbourne/Sydney/Brisbane CBD)
- All prices include GST.