Ralph Lazaro

ICT Technical Support / POS Solution

Ralph is an ICT Technical Support professional at RetailCare with more than nine years of experience supporting retail systems, POS platforms, and store technology operations. He plays a key role in maintaining daily IT operations, resolving POS and payment integration issues, and ensuring the reliability of store systems across multiple locations. Throughout his career, he has supported large-scale enterprise environments across the UK, Australia, and the United States, building extensive experience in customer-focused technical support and IT operations. Ralph specializes in system administration, cloud platforms, endpoint management, infrastructure support, and process automation, backed by certifications in Microsoft 365 Fundamentals, Azure Fundamentals, and AWS Cloud Practitioner. Known for his analytical mindset and proactive problem-solving approach, he consistently delivers reliable IT support that minimizes disruptions and helps businesses operate with confidence.

Fun Facts

Ralph is a big fan of Taylor Swift, and one of his favorite lyrics is, “I keep recalling things we never did, messy top-lip kiss,” reflecting his appreciation for music that resonates with everyday moments. Easygoing by nature, he enjoys spending his downtime at home watching sci-fi and horror films, as well as anime, while also keeping up with mobile games and online content. In the past, Ralph was an avid hiker and successfully climbed six mountains, though these days he prefers less demanding adventures. He still enjoys motorcycle rides with friends, and traveling remains one of his favorite ways to explore new places and unwind. A self-proclaimed food lover with a great sense of humor, Ralph is known for keeping conversations lighthearted and bringing positive energy wherever he goes.