Opportunities
Consult with RetailCare
RetailCare is growing, and we are looking for experienced consultants with deep retail and hospitality IT knowledge. If you have the capability to step into a retailer, QSR or hospitality business, understand how it really works, and guide it towards better systems, better processes and stronger growth, we would like to hear from you.
Apply to work with usThree industries we serve
Our clients come from retail, quick service restaurants and hospitality. You will have the capability to consult to a business in at least one of these areas.
Retail
Specialty, fashion, homewares, grocery, franchise and multi-store retailers. These businesses need their stores, stock, POS, eCommerce and marketplaces working as one connected operation, so customers get the same experience in store, online and everywhere in between. We help with store rollouts, range and stock planning, omnichannel strategy and the systems that tie it all together.
QSR (Quick Service Restaurants)
Fast-paced, high-volume food brands where speed of service, ordering channels, kiosks, delivery partners and tight menu and stock control decide margin. QSR operators run thin margins at scale, so a small improvement in throughput, wastage or labour planning repeated across dozens of sites makes a very large difference.
Hospitality
Cafes, restaurants, bars, pubs, clubs, hotels and venues that need reliable POS, ordering, bookings, loyalty and back-of-house systems. Hospitality teams work long hours under pressure, and the right technology and processes give them time back to focus on guests, while giving owners clear visibility of the numbers.
Synergies of industry experience
The best outcomes come from combining experience across industries. A lesson learned running a QSR chain can transform a retailer's click and collect. A logistics fix from a multi-store retailer can save a hospitality group thousands. A hospitality venue's approach to rostering and speed of service can inspire a better in-store experience. We are looking for synergies of industry experience, because that is what helps our clients grow.
RetailCare has spent years supplying and supporting POS, inventory, eCommerce and store technology for Australian retailers and hospitality businesses. Our clients regularly ask for more than technology: they ask for advice from people who have actually run the operation, managed the stock, launched the website or fixed the supply chain.
We are building a network of consultants whose combined experience can answer those questions. You would work alongside the RetailCare team, who can implement and support the systems behind your recommendations, so advice turns into working solutions rather than a report that sits on a shelf.
Experience we are looking for
Hands-on experience in one or more of these areas, ideally with the technology that supports them.
Operations
Store, kitchen and venue operations: day-to-day workflows, labour and rostering, process design, standard operating procedures, new site openings, rollout and change management. We want people who know what good looks like on the shop floor and can make it repeatable.
Example: A 12-site cafe group has inconsistent opening routines and long queues at lunch. You redesign the workflows, rosters and station layouts, and service times drop at every site.
Inventory
Stock control, replenishment, planning and allocation, stocktakes, purchasing and supplier management. Experience reducing stock-outs, overstock, wastage and shrinkage, and getting accurate stock-on-hand into every channel.
Example: A fashion retailer is out of stock online on bestsellers while clearance stock piles up in store. You set up replenishment rules and stock transfers, and sell-through improves with less markdown.
Commerce
Omnichannel and unified commerce, POS, payments, promotions, pricing, loyalty and customer experience. Knowing how a sale flows from the shopper through the till, payment, stock and finance systems is the heart of this work.
Example: A homewares retailer wants customers to buy online and return in store. You map the sale, payment, stock and refund flow across systems so one customer record works everywhere.
Web & eCommerce
Online stores, marketplaces, click and collect, online ordering and delivery platforms, integration with POS and inventory, and the digital marketing that drives traffic and conversion. Hands-on knowledge of platforms such as Shopify, WooCommerce and ERPLY eCommerce is a plus.
Example: A QSR brand relies on third-party delivery apps and loses margin to fees. You help launch its own online ordering, integrated with the POS, and direct orders grow.
Logistics
Warehousing, fulfilment, freight, 3PL and last-mile delivery. Getting the right stock to the right place at the right time, at a cost that protects margin, and keeping customers informed along the way.
Example: A growing online retailer has slow, costly deliveries from one warehouse. You review carriers and fulfilment options, and cut delivery times and cost per parcel.
AI transformation
Helping retail and hospitality businesses use AI and automation in practical ways: forecasting, inventory, customer service, marketing and back-office work. We want people who can separate the hype from real, measurable gains and bring teams along with the change.
Example: A multi-store retailer spends days each week building order and forecasting spreadsheets. You introduce AI-assisted forecasting and reporting, and prove the time saved before scaling it.
Project management
Planning and delivering technology and operational projects on time and on budget. Managing scope, suppliers, risks, stakeholders and budgets, and keeping everyone clear on who is doing what and by when.
Example: A hospitality group is opening three venues in six months with a fixed budget. You run the plan, suppliers and risks, and all three open on time.
Process & workflow review
Reviewing how a business actually runs today, finding the bottlenecks, double handling and workarounds, and designing simpler, faster and more consistent processes that people will follow.
Example: A pub group re-keys supplier invoices into three systems. You map the process end to end, remove the double handling, and give the finance team their week back.
Document writing
Clear, professional written work: business cases, requirements, specifications, procedures, training material, reports and recommendations that busy owners and managers can read and act on.
Example: An owner needs a business case to take to the bank for a new POS and eCommerce platform. You write a clear, costed case with requirements and expected return.
Strategy & planning
Helping owners and leadership teams set direction: growth plans, technology roadmaps, channel and site strategy, and turning goals into a practical, costed plan.
Example: A family-owned retailer wants to double in five years. You build a technology and channel roadmap, with priorities, costs and timing the owners can act on.
Store & IT roll out projects
Opening new stores and venues and rolling out POS, networks, hardware and software across multiple sites: planning, staging, training, go-live support and handover so every site launches smoothly.
Example: A franchise with 40 stores needs a new POS, network and hardware in every site. You plan the staged rollout, training and go-live support, so each site launches smoothly.
Integration IT projects
Connecting the systems a retail or hospitality business runs on: POS, ERP, inventory, eCommerce, payments, accounting, delivery platforms and warehouse systems. Experience scoping, designing and delivering integrations, so data flows accurately between systems without manual re-keying.
Example: A retailer re-types sales from its POS into its accounting system every day. You scope and deliver the integration so sales, stock and payments flow through automatically.
What working with us looks like
We are flexible. Some consultants take on a single project, others work with us on an ongoing basis, and many combine consulting with their own business.
Apply
Complete the form below and upload your CV. Tell us where your experience is deepest and the kind of work you want to do.
Conversation
If your experience fits what our clients need, we will arrange a call to talk through your background, availability and rates.
Consult with clients
We introduce you to retail, QSR and hospitality businesses where your knowledge makes a real difference, with the RetailCare team supporting delivery.
We work with consultants across Australia, New Zealand and the USA, in person or remotely.
Apply to work with us
Tell us about your experience in as much detail as you can. The more specific you are about the businesses, systems and results you have worked on, the better we can match you to client opportunities.
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Download the RetailCare Information Sheet
A one-page overview of RetailCare: POS and payments, digital services, store technology and AI, and IT support for retail and hospitality. Enter your details and we will email the PDF to you.