Conversational AI is technology that lets people interact with software in everyday language, by typing or speaking. It includes chatbots on websites, virtual assistants and voice systems.
It combines language understanding, a knowledge source and sometimes connections to business systems. The assistant interprets what the customer wants, finds or does the right thing, and replies in natural language.
Businesses use it to answer common questions at any hour, collect lead details, route support requests and book appointments. It frees staff for the conversations that need a person.
It works best with a clear purpose and a good hand-off to humans. RetailCare's own SandyAI is an example, helping visitors find solutions and passing their details to the right team.