A digital receipt is a proof of purchase delivered electronically, usually by email, SMS, a link or inside an app or wallet, instead of printed paper. It carries the same details as a paper receipt, including items, prices, GST and payment method.
At the end of a sale the POS asks if the customer wants a receipt and sends it to the address or number provided, or to a loyalty profile. Some systems show a QR code the customer scans to receive it. The receipt is stored against the sale for easy lookup and returns.
Retailers use digital receipts to cut paper and printer costs, speed up queues and support returns without a paper copy. They can also hold a loyalty offer or feedback link, though marketing messages need the customer's consent under Australian privacy and spam rules, so check current requirements.
Make sure the receipt still meets tax invoice requirements when needed, that customers can opt out, and that personal details are stored securely. Offer a printed copy when a customer asks, as not everyone wants digital. Failed emails and typos should be easy to correct.
Done well, digital receipts reduce cost and waste and give a better record for returns. They fit naturally with loyalty and customer data.