Tremendous things are happening in ecommerce! Technology and people evolving at a rapid pace, ecommerce businesses will be customizing the journey ahead for them. Consumers are in the driver’s seats, which is why it is more important than ever to understand their needs.
• 78% of consumers are more likely to be repeat customers if the retailer provides targeted, personalized offers.
• 82% of online shoppers would complete the purchase if they could return the item to a store or have free return shipping.
• 65% of shoppers’ purchasing decisions are influenced by marketplace reviews or posts.
Since ecommerce is integral in bringing it all together, we need to be looking toward the future.
One thing remains, it’s never too late to learn something new and evaluate if it’s right for your business.