03 9514 9699


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Do you provide a virtual or in-person consulting service?2022-09-16T14:56:52+10:00

Yes, our preference will always be in-person meeting/consultations. However, we have had great success working with a range of clients in a virtual setting to deliver a great experience.

Would a small start-up business benefit from consulting?2022-04-24T09:43:46+10:00

Yes, most definitely. As it can be quite difficult starting out, RetailCare can help in many various areas due to the vast experience of our people who have been in the Omnichannel game for years. We can guide you to having the best solutions for your business needs.

Will you provide support after the project is complete?2022-09-16T15:01:55+10:00

We at RetailCare offer a range of support based on your business’s requirements. This can range from basic aftersales service to full support agreements which include all aspects of customers I.T. We can work with you in helping to discover what support requirements your business needs to enable you to have great success

Can you help me to cut costs on technology?2022-09-16T15:03:26+10:00

By understanding your business requirements, we can help to streamline your technology needs to find efficiencies and maximise your processes for greater profit and reduce costs. RetailCare also partners with many vendors to find the best outcome for your needs.

Will I always work with the same consultant throughout?2022-09-16T15:05:49+10:00

RetailCare has a dedicated team with a wide variety of skill sets who will be taking care of your business and you will always have the full disposal of your team. Within our team, we have people who specialise in different areas and the interaction with these people will be dependent on your requirements

What sized businesses would benefit from Managed IT?2022-04-24T10:47:24+10:00

Any business can benefit from Managed IT.

Are Managed IT Services different from outsourcing?2022-09-16T15:08:21+10:00

There are some similarities, Managed IT allows you to not worry about the IT part of your business and allows you to concentrate on what you do best.

Will I have a dedicated point of contact for all communications?2022-04-24T10:47:51+10:00

Yes you will have an account manager, but we want you to get to know the whole team as well.

How much do Managed IT Services cost?2022-09-16T15:11:02+10:00

Managed IT costs do vary from the number of sites or devices to support. Contact Us to fund out more.

How do Managed IT Services help to reduce downtime?2022-09-16T14:53:24+10:00

A very good Managed IT service is proactive rather than reactive. We can apply software that alerts us for computers that require patches or security updates… and so much more.

Can you help to improve the security of my IT?2022-04-24T10:48:35+10:00

Absolutely, and educate you as to the reasons why and provide regular insights into the security performance.

What scale of business would benefit from IT support?2022-09-16T15:18:01+10:00

RetailCare supports everything from one store to multi-store chains, and everything in between. We can be your IT team and handle any support requests.

My POS system has crashed, what should I do?2022-04-24T11:06:13+10:00

Contact our support phone number for prompt assistance on 03 9514 9680.

Can you help me to download system updates?2022-04-24T11:06:25+10:00

Yes we can manage your infrastructure and ensure it is kept up to date with the latest patches and security needs.

I have lost data on my POS system, can you help retrieve it?2022-04-24T11:06:42+10:00

In many cases we can, it all depends on why the data was lost and what failover solutions you have in place to protect that data.

Are there any issues that you are unable to resolve?2022-09-16T15:23:26+10:00

Of course. In the wonderful world of IT, there are some particularly challenging issues that sometimes arise. Rest assured however that we will discuss workarounds and solutions to the issue at hand.

Do you offer only a remote support service?2022-04-24T11:07:05+10:00

Absolutely, we cannot live without it. Our support covers remote assistance and where required onsite as well.

How long will it take to implement Erply software?2022-09-16T15:24:28+10:00

The key measurement of the implementation time frame is how fast the customer can progress. We have delivered solutions in a matter of weeks, and sometimes months, depending on the complexity and change management required for a successful launch.

What Erply still work if my internet crashes?2022-04-24T11:32:42+10:00

Yes the Erply Offline mode kicks in automatically in the event of an internet outage. Once the internet resumes, the sales will automatically synchronise.

What browser can Erply be used on?2022-09-16T15:25:47+10:00

Erply works on all browsers, but we do have a preference for Google Chrome.

Do I need to download any additional software to use Erply?2022-04-24T11:33:08+10:00

You do not need to download anything else, unless the software is for other hardware like printers, EFTPOS etc.

Do I have to purchase Erply hardware, or can it be integrated with my own?2022-09-16T15:27:16+10:00

Erply is a SaaS product, so a monthly subscription is required. Yes, we have integrated with many other solutions already. Contact us to find out which ones!

Can Lightspeed be integrated across several stores?2022-05-02T02:05:55+10:00

Absolutely, not only can Lightspeed be integrated across several stores, but you can also import stock from every location.

Is Lightspeed compatible with desktops?2022-05-02T02:06:13+10:00

Whether you are using a laptop, PC or tablet, Lightspeed Retail lets you stay on top of your sales and customers.

Will Lightspeed still work if the internet connection is down?2022-05-02T02:07:29+10:00

No Wi-Fi? No worries. Keep selling even when the Wi-Fi is down with offline mode.

How can the Lightspeed software be customised?2022-05-02T02:07:47+10:00

We promise to work with the customer to deliver a customised solution that best caters to the induvial needs of their business.

Can the data on my current POS be moved to my new software?2022-04-24T09:00:09+10:00

As long as your data can be exported in some shape or form, then the answer is yes. It is also a great opportunity to clean up your existing data to remove redundant items.

Do you offer a hardware consulting service?2022-09-16T14:58:49+10:00

Yes, we do, and we will take the time to understand your requirements and present a case study and example ideas.

How much does it cost to install all new POS hardware?2022-09-16T15:00:00+10:00

That is of course dependent on the size of the task, but more importantly, it is a problem that we can solve for you.

Can your hardware solutions be integrated with my current software?2022-04-24T08:31:00+10:00

It is very likely that your current software will work with new hardware. We will take the time to check though to ensure compatibility.

Do you offer hardware maintenance?2022-09-16T15:03:50+10:00

With a properly managed network, we can be provided alerts to failing hardware and then act decisively to manage risks and downtime.

Will the data on my POS software be backed up?2022-09-16T15:06:11+10:00

Yes, it will, and in most cases in data centres also hosted in Australia.

What can I expect from the integration process?2022-04-24T09:00:39+10:00

You will be assigned a project manager who will guide you through the whole journey of the integration with continuous updates along the way

Will my POS software still work if the server goes down?2022-04-24T09:00:55+10:00

Yes as the POS software has an offline mode inbuilt, but for business continuity we recommend failover devices to connect to the mobile network.

Can my POS system be accessed remotely?2022-09-16T15:09:39+10:00

Yes as the system is cloud-based, all you need is an internet connection.

Will you provide training on how to use my new POS system?2022-09-16T15:12:12+10:00

Absolutely, and the key is that the training can be staggered to your pace to ensure as much information is retained and applied. We also provide ongoing training on demand.

How many counters will I need per shop?2022-04-24T10:07:42+10:00

To provide accurate real-time occupancy data of your store, we use counter devices at the entrance and exits of your store.

How long does it take to install tracking systems?2022-04-24T10:07:53+10:00
Are the counters wireless?2022-09-16T15:17:56+10:00

No need to worry about the hassle of heavy cabling work. Not only are the counters sleek but the Ultima AI also boasts a built-in E-sim global connection to 3G, 4G, 5G, and Power-over-Ethernet.

Can counters monitor demographics?2022-09-16T15:20:20+10:00

Yes, the Ultima AI does provide demographic analysis to identify a customer’s age and gender profiles to enable you to deliver a better service according to your visitor demographics.

Am I able to set a minimum and maximum occupancy threshold?2022-04-24T10:08:28+10:00
How can I expect to receive my tracking data?2022-09-16T15:21:18+10:00

Through the Business Intelligence Platform, you can expect to gain a complete understanding of your visitor traffic. Expect each employee to receive detailed automated email reports tailored according to their role and level.

How long does it take to set up Square?2022-04-24T11:56:26+10:00
Is Square compatible with all devices?2022-04-24T11:56:36+10:00
Can Square be integrated with my existing business tools?2022-04-24T11:56:45+10:00
Will I have to pay any ongoing fees alongside Square hardware?2022-04-24T11:56:54+10:00
What happens if my Square hardware breaks?2022-04-24T11:57:02+10:00
Will my Square software still work with no internet connection?2022-04-24T11:57:11+10:00
How long does it take to set up Vend software and hardware?2022-04-24T12:06:06+10:00
What existing hardware is Vend compatible with?2022-04-24T12:06:19+10:00
Can I migrate my current data over to Vend?2022-04-24T12:06:29+10:00
How is data stored on Vend?2022-04-24T12:06:38+10:00
Is it possible to integrate accounting software with Vend?2022-04-24T12:06:46+10:00
How does Vend work on online stores?2022-04-24T12:06:55+10:00
How many sensors are required per store?2022-06-15T09:27:37+10:00

The number of sensors required depends on the height of the ceiling, the width of the entrance, and the number of entrances required to be monitored

Where are the sensors mounted/installed?2022-06-15T09:28:09+10:00

Store to have the device mounted at the recommended location accordingly to the site survey and design assistance completed by Retailcare

How are the sensors connected to the network?2022-06-15T09:28:25+10:00

A Power Over Ethernet (PoE) enabled network switch is recommended, but a PoE injector can be used if sites have a non PoE network switch.

Can the data analytics, be imported and exported to other systems?2022-09-16T15:30:32+10:00

Sales data can be imported into the V-Count dashboard manually or automatically via FTP or API.
You can export sales data through an API into third-party data management systems.

Our knowledgeable team have 30+ years of experience.
Talk to our team today!

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