Direct Chemist Outlet

DCO

Direct Chemist Outlet (DCO) continues to grow quickly, opening new stores to make pharmacy services more accessible to local communities. For the Laverton store, the priority was simple. Everything needed to work from the first day. No half-finished systems, no temporary fixes, and no delays once the doors opened.

RetailCare was brought in to handle the full IT and communications setup so the store could open with all core systems ready and running.

Direct Chemist Outlet (DCO)

Challenges

Opening a new pharmacy means bringing a lot of moving parts together at once. POS, dispensary software, phones, networking, and Wi-Fi all need to be installed, configured, and tested within tight build timelines.

For Laverton, there was no room for error. Any issue after opening would have affected staff, customers, and day-to-day trading. The challenge was making sure everything worked together properly from the start, without the need to troubleshoot problems once the store was live.

Solution

RetailCare managed the entire delivery, working closely with DCO’s IT team to plan and stage each part of the setup before installation. Systems were configured, tested, and checked ahead of handover to reduce risk and avoid surprises.

The work covered structured cabling, network setup, wireless access points, telephony, servers, UPS hardware, and full commissioning of POS and pharmacy systems. Clear documentation was provided so the environment could be supported easily once the store was operational.

Direct Chemist Outlet (DCO)
DCO

Unified Retail Technology

The Laverton store was delivered with a fully integrated IT environment that connected all operational areas. Registers, dispensary systems, phones, and back-office systems were all supported by a stable network with site-wide wireless coverage and backup infrastructure in place.

Rather than treating each system separately, everything was designed to work as a single setup, helping to prevent the performance issues that can occur when systems are installed in isolation.

Results

The store opened on schedule with all systems live and working as expected. Connectivity was stable, transactions ran without issue, and telephony was available across the site from day one. There were no post-opening fixes required. With the technology working reliably in the background, staff were able to focus on customers and daily operations without disruption.

Conclusion

By delivering a complete IT and communications fit-out, RetailCare helped make the Laverton store launch smooth and predictable. The integrated setup removed technical friction, supported staff from the outset, and provided a strong foundation for ongoing operations.

This project highlights RetailCare’s ability to deliver practical, end-to-end technology solutions for retail environments where timing and reliability matter.

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