Parks Victoria

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Parks Victoria manages the national parks within the state of Victoria. A number of these sites are commercial operations to service the parks and the people who visit. Services and products offered include Cave Tours, Coffees, Hot & Cold food and general merchandise. The amazing locations include 12 Apostles, Buchan Caves, Wilsons Promontory and more.

Parks Victoria tendered to prospective vendors to propose appropriate solutions. RetailCare recommended the Erply POS Solution and was successful in the process. The key point of difference was the adaptability of the POS software as well as the complete solution offered by RetailCare in the hardware proposal, installation services and ongoing 7 days a week support for everything.


  • Point of Sale System to service the Tours,
  • Retail and Café.
  • Multi-location with different requirements at each site.
  • Centralised Inventory Management System.
  • Integration addon and customisation.
  • Customer Facing screen for sales.
  • Client-specific reporting for head office reconciliation.
  • Client-focused POS software customization
  • Regional Internet Connectivity and Networking Infrastructure with failover redundancy.
  • Complete Remote Management and Support.


The solutions that were successfully implemented include the following technologies:

  • ERPLY Point of Sale System – Retail
  • ERPLY Plugin – Hospitality
  • ERPLY Inventory – Wholesale Management System
  • Retailcare Professional Customisation
  • Hardware for the Retail and Hospitality
  • POP UP Wi-Fi for Internet Connectivity
  • Datto Solution for the Networking Infrastructure


RetailCare is the accredited partner of the ERPLY Point of Sale Solution for the AUS/NZ region. ERPLY is a cloud base POS solution,
customizable, plugin-addon features and ability to integrate into eCommerce Websites and Accounting Platforms.

The use of the Pop-up Wi-Fi technology allowed for an internet connection to service the regional location with remote management and support.

The technology uses a bonding internet connection setup with 3/4/5G Optus and Telstra service in tandem.

The Datto networking technology is a fully managed cloud-based network solution designed for enterprise network infrastructure. Datto hardware installed at Parks Victoria includes networking switches and indoor/outdoor Wi-Fi access points.

All devices are managed via the Datto Cloud Portal and provide alert notifications in the event of networking or internet connectivity issues that may arise.

Reliable POS Hardware was implemented across the location to service both the Retail and Café. This includes technology from Industry leaders, HP, Honeywell, Epson, and Star.