Frequently Asked Questions
Yes, our preference will always be in-person meeting/consultations. However, we have had great success working with a range of clients in a virtual setting to deliver a great experience.
Yes, most definitely. As it can be quite difficult starting out, RetailCare can help in many various areas due to the vast experience of our people who have been in the Omnichannel game for years. We can guide you to having the best solutions for your business needs.
We at RetailCare offer a range of support based on your business’s requirements. This can range from basic aftersales service to full support agreements which include all aspects of customers I.T. We can work with you in helping to discover what support requirements your business needs to enable you to have great success
By understanding your business requirements, we can help to streamline your technology needs to find efficiencies and maximise your processes for greater profit and reduce costs. RetailCare also partners with many vendors to find the best outcome for your needs.
RetailCare has a dedicated team with a wide variety of skill sets who will be taking care of your business and you will always have the full disposal of your team. Within our team, we have people who specialise in different areas and the interaction with these people will be dependent on your requirements
All sizes! Managed IT adapts to your business needs, offering scalable solutions tailored to your size and requirements.
Yes, Managed IT Services go beyond traditional outsourcing. Instead of just handling specific tasks, we provide comprehensive, ongoing support for your entire IT infrastructure. We become your trusted partner, proactively managing your technology to ensure optimal performance and security.
Absolutely, you will have an account manager for seamless communication, but we want you to get to know the whole team as well.
The cost of Managed IT Services varies depending on factors like the size of your business, the complexity of your IT infrastructure, and the level of support required. We’ll analyze your needs and provide a personalized plan that aligns with your budget and goals.
Managed IT Services reduce downtime through proactive monitoring and rapid response. We continuously monitor your systems to catch issues early and provide immediate support to resolve any issues that arise, ensuring minimal disruptions and maximizing productivity.
Absolutely! We’ll begin with a thorough audit of your current security measures. From there, we’ll tailor a plan that includes implementing robust firewalls, encryption, and regular employee training to ensure your IT is fortified against cyber threats.
RetailCare supports everything from one store to multi-store chains, and everything in between. We can be your IT team and handle any support requests.
Contact our support phone number for prompt assistance on 03 9514 9680.
Certainly! We offer assistance with downloading and installing system updates to ensure your software is optimized and secure.
Yes, we can certainly assist with data recovery for your POS system. However, the success of data retrieval may depend on various factors such as the nature of the data loss and the backup systems in place. Rest assured, we’ll do our utmost to help restore your data and minimize any disruptions to your business operations.
While we aim to resolve all issues, there are rare instances in the wonderful world of IT where challenges may require specialized expertise. However, rest assured that we will diligently work to find solutions and provide exceptional support to meet your needs.
No, we offer a comprehensive support service, including both remote and on-site assistance, to meet your needs efficiently.
The key measurement of the implementation time frame is how fast the customer can progress. We have delivered solutions in a matter of weeks, and sometimes months, depending on the complexity and change management required for a successful launch.
Yes the Erply Offline mode kicks in automatically in the event of an internet outage. Once the internet resumes, the sales will automatically synchronise.
Erply works on all browsers, but we do have a preference for Google Chrome.
You do not need to download anything else, unless the software is for other hardware like printers, EFTPOS etc.
Erply is a SaaS product, so a monthly subscription is required. Yes, we have integrated with many other solutions already. Contact us to find out which ones!
As long as your data can be exported in some shape or form, then the answer is yes. It is also a great opportunity to clean up your existing data to remove redundant items.
Yes, we do, and we will take the time to understand your requirements and present a case study and example ideas.
That is of course dependent on the size of the task, but more importantly, it is a problem that we can solve for you.
It is very likely that your current software will work with new hardware. We will take the time to check though to ensure compatibility.
With a properly managed network, we can be provided alerts to failing hardware and then act decisively to manage risks and downtime.
Yes, it will, and in most cases in data centres also hosted in Australia.
You will be assigned a project manager who will guide you through the whole journey of the integration with continuous updates along the way
Yes as the POS software has an offline mode inbuilt, but for business continuity we recommend failover devices to connect to the mobile network.
Yes as the system is cloud-based, all you need is an internet connection.
Absolutely, and the key is that the training can be staggered to your pace to ensure as much information is retained and applied. We also provide ongoing training on demand.
To provide accurate real-time occupancy data of your store, we use counter devices at the entrance and exits of your store.
No need to worry about the hassle of heavy cabling work. Not only are the counters sleek but the Ultima AI also boasts a built-in E-sim global connection to 3G, 4G, 5G, and Power-over-Ethernet.
Yes, the Ultima AI does provide demographic analysis to identify a customer’s age and gender profiles to enable you to deliver a better service according to your visitor demographics.
Through the Business Intelligence Platform, you can expect to gain a complete understanding of your visitor traffic. Expect each employee to receive detailed automated email reports tailored according to their role and level.
The number of sensors required depends on the height of the ceiling, the width of the entrance, and the number of entrances required to be monitored
Store to have the device mounted at the recommended location accordingly to the site survey and design assistance completed by Retailcare
A Power Over Ethernet (PoE) enabled network switch is recommended, but a PoE injector can be used if sites have a non PoE network switch.
Sales data can be imported into the V-Count dashboard manually or automatically via FTP or API.
You can export sales data through an API into third-party data management systems.
Bringing you a knowledgeable team with 35+ years of experience.
Talk to our team today!