Global Remote Support
Experience uninterrupted operations and lead the market with our Global Remote Support. Tailored to your needs, whether it’s enhancing your POS software or quickly resolving hardware issues, our dedicated team is here for you always. We provide immediate, personalized support to keep your business operational and thriving. Count on us to ensure your success every step of the way.
We operate on your schedule to maximise convenience.
With over 30 years in client support, we understand the need for quick, clear communication in retail and hospitality to ensure continuous trading. Our approach prioritizes your schedule, leveraging our global office network for your convenience, regardless of location. Our strategically placed offices across time zones allow us to offer support tailored to your regional and temporal needs. Whether it’s during standard hours or after, we’re equipped to serve you effectively, ensuring your operations never miss a beat.
Our mission is to get you back online as quickly as possible.
Our expert team, deeply knowledgeable in both retail and hospitality IT, focuses on ensuring your systems are reliable and efficient. With a commitment to swift solutions, they work tirelessly to address your needs and keep your operations seamless.
Contact
If you encounter any issues, please reach out to our help desk. Our team is ready to listen and swiftly address your concerns to ensure your experience remains seamless.
Diagnosis
We put your needs first by quickly identifying and aiming to solve issues on the very first call, whenever possible, to minimize disruption and maximize efficiency for you.
Escalate
If the issue becomes more intricate, it will be escalated to a specialized team, who will collaborate with you to identify a solution.
We keep your business running as it should, so you can focus on generating sales.
Choosing to entrust us with the management and maintenance of your IT systems brings substantial benefits, whether you operate a single store or multiple locations with integrated software. We’re here to support your success every step of the way. Our clients choose our team’s support for various customer-focused reasons:
Discover the ease of customizing your IT support package to perfectly match your needs.
Our Global Remote Support is tailored to streamline the oversight of your systems with customized solutions, ensuring you can always serve your customers, no matter the situation. We use advanced technology to proactively address your challenges, keeping your services running smoothly at all times.
Minimise Lost Sales
Our team is well-versed in various POS software environments, enabling us to quickly restore your systems and minimize any sales disruptions. We’re here to ensure you stay online and keep your business moving forward.
Advanced Monitoring Software
We employ advanced monitoring tools to detect and fix issues before they impact your store, ensuring seamless operations and preventing downtime for you.
Adaptable Support Hours
When your doors are open, so are ours. Recognizing the vastness of Australia with its diverse time zones and trading hours, we tailor our availability to suit your schedule, ensuring seamless support whenever you need it.
Prepare for Outages
We’ll work alongside your business to anticipate and mitigate potential outages, establishing protocols to manage any occurrences proactively.
Frequently Asked Questions
Bringing you a knowledgeable team with 35+ years of experience.
Talk to our team today!
