03 9514 9699
IT Support Help Desk2022-09-20T16:02:22+10:00

IT Support Help Desk

From getting POS software back up and running to diagnosing issues with hardware, our IT Support Help Desk provides real-time, around-the-clock technical support.

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We operate on your schedule to maximise convenience.

Having supported clients for more than 30 years, we recognise that businesses in the retail and hospitality sectors require fast, direct communication to ensure they can continue to trade. For this reason, we have established efficient support services that guarantee the smooth operation of all technology, putting measures in place to ensure that potential causes of downtime are mitigated before they have the chance to grow.

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Help Desk

Our mission is to get you back online as quickly as possible.

Our knowledgeable team are not only highly trained and experienced computer engineers but also have retail and hospitality experience. They recognise the importance of reliable IT systems and will always go the extra mile to establish a quick, efficient resolution.



Should an issue arise, simply contact our help desk to inform the team of your situation.

Team Discussion


A fast diagnosis will be carried out, and if possible, the issue will be resolved the same day.



If the problem is more complex, the case will be escalated to a specialist team who will liaise with you to find a solution.

We keep your business running as it should, so you can focus on generating sales.

Opting to outsource the monitoring and maintenance of your IT systems can prove to be hugely beneficial, regardless of whether you have a single store or several locations with connected software. Just some examples of why our clients continue to enlist the support of our team include:

  • Implement disaster recovery processes to take back control in the event of a problem.
  • Guaranteed short response times, allowing you to continue trading with minimal disruption.
  • Stress-free management of all your IT
  • Ongoing advice from experienced industry professionals, aiding decision-making.
  • Additional protection against cyber threats such as viruses, cryptolocker, trojan horses etc.

  • Avoid the need to hire an in-house IT department, helping to save time and money.

Contact our 24/7 support team today!

Contact us now!

Its never been easier to tailor your IT support package to your needs.

Our IT Support Help Desk has been designed to simplify the monitoring of your systems through customised solutions. We deliver sophisticated technology that allows us to stay on top of your challenges and continue to deliver services to your customers, regardless of the circumstances.

Minimise lost sales

Our team members are highly trained in many POS software environments, so they can aid you in getting back online quickly to ensure that you do not lose out on any sales.

Advanced monitoring software

We use sophisticated industry-standard monitoring software and agents to allow us to be alerted and rectify issues before they reach your store, preventing any downtime.

Adaptable support hours

If you are open, we are open. Australia is a big country with many different time zones and trading hours, so we will work with you to ensure that we are available to support you based on your schedule.

Prepare for outages

We will collaborate with your business to prepare and pre-empt any possible outages and building processes to ensure that there are procedures in place should this occur.

Our experts have 30+ years of experience.

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Frequently Asked Questions

Do you offer only a remote support service?2022-04-24T11:07:05+10:00

Absolutely, we cannot live without it. Our support covers remote assistance and where required onsite as well.

Are there any issues that you are unable to resolve?2022-09-16T15:23:26+10:00

Of course. In the wonderful world of IT, there are some particularly challenging issues that sometimes arise. Rest assured however that we will discuss workarounds and solutions to the issue at hand.

I have lost data on my POS system, can you help retrieve it?2022-04-24T11:06:42+10:00

In many cases we can, it all depends on why the data was lost and what failover solutions you have in place to protect that data.

Can you help me to download system updates?2022-04-24T11:06:25+10:00

Yes we can manage your infrastructure and ensure it is kept up to date with the latest patches and security needs.

My POS system has crashed, what should I do?2022-04-24T11:06:13+10:00

Contact our support phone number for prompt assistance on 03 9514 9680.

What scale of business would benefit from IT support?2022-09-16T15:18:01+10:00

RetailCare supports everything from one store to multi-store chains, and everything in between. We can be your IT team and handle any support requests.

Get in touch to begin customising your support plan.

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