customer service

In the dynamic world of retail, rolling out new stores presents a unique opportunity for retailers to reimagine and design their future stores. As consumer preferences, technology, and shopping behaviours continue to evolve, traditional retail concepts are being challenged. To stay competitive and meet the demands of modern customers, retailers must think innovatively and strategically […]

1. People are number one   Treat your people (customers & staff) as number one in your value chain. Companies need to train their staff on how to help the customer. In the same way, companies need to educate their customers about how to interact with their products and how to use them. No people […]